Cookie Policy
Last updated: January 15, 2025
What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences, improving site functionality, and analyzing how our services are used.
This Cookie Policy explains how Flow GRC (“Flow,” “we,” “us,” or “our”) uses cookies and similar technologies on our website and platform.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website and platform to function properly. They enable core functionality such as security, network management, and accessibility.
Examples include:
- Authentication and login session management
- Security and fraud prevention
- Load balancing and performance optimization
- User interface preferences and accessibility settings
Functional Cookies
These cookies enhance the functionality of our website by remembering your choices and preferences, providing personalized features.
Examples include:
- Language and region preferences
- Theme and display settings (dark/light mode)
- Dashboard customizations and layout preferences
- Recently viewed items and saved searches
Analytics Cookies
These cookies help us understand how visitors interact with our website and platform, allowing us to improve our services and user experience.
Examples include:
- Page views and user journey tracking
- Feature usage and interaction analytics
- Performance monitoring and error reporting
- A/B testing and optimization data
Marketing Cookies
These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Examples include:
- Targeted advertising and remarketing
- Campaign performance measurement
- Social media integration and sharing
- Lead generation and conversion tracking
Third-Party Cookies
We may also use third-party services that set cookies on our behalf. These services help us provide better functionality and insights.
Google Analytics
Used for website analytics and user behavior tracking
Privacy Policy: https://policies.google.com/privacy
Intercom
Used for customer support and communication
Privacy Policy: https://www.intercom.com/legal/privacy
HubSpot
Used for marketing automation and lead tracking
Privacy Policy: https://legal.hubspot.com/privacy-policy
How Long Do Cookies Last
Cookies can be either session cookies or persistent cookies:
Session Cookies
These cookies are temporary and are deleted when you close your browser. They are used for essential functions like maintaining your login session.
Persistent Cookies
These cookies remain on your device for a specified period or until you delete them. The duration varies depending on the purpose:
- Functional cookies: Typically 1-2 years
- Analytics cookies: Usually 2 years
- Marketing cookies: Generally 30 days to 2 years
- Authentication cookies: Varies based on your settings (remember me option)
Managing Your Cookie Preferences
Cookie Consent
When you first visit our website, we’ll ask for your consent to use non-essential cookies. You can manage your preferences through our cookie consent banner or by contacting us.
Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block all cookies or specific types of cookies
- Set preferences for specific websites
- Receive notifications when cookies are set
Note: Disabling essential cookies may affect the functionality of our platform and prevent you from accessing certain features.
Browser-Specific Instructions
Google Chrome
Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox
Settings → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Cookies and site permissions → Cookies and site data
Other Tracking Technologies
In addition to cookies, we may use other tracking technologies:
Web Beacons
Small transparent images used to track user behavior and measure the effectiveness of our communications.
Local Storage
Browser storage mechanisms that allow us to store data locally on your device for improved performance and functionality.
Fingerprinting
We may collect information about your device configuration for security and fraud prevention purposes.
Data Protection and Privacy
We are committed to protecting your privacy and complying with applicable data protection laws, including:
- GDPR: General Data Protection Regulation (EU)
- CCPA: California Consumer Privacy Act
- LGPD: Lei Geral de Proteção de Dados (Brazil)
- Other regional privacy laws as applicable
For more information about how we handle your personal data, please refer to our Privacy Policy.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, by other means such as email notification or prominent notices on our website.
Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
Flow GRC Privacy Team
Email: privacy@flowgrc.com
Subject Line: Cookie Policy Inquiry
Address: 357 Bay Street, Toronto, ON M5H 4A6